Monthly Archives: October 2014

Lane Crawford Links Up with Luxe City Guides

While we always love to think about visiting foreign destinations and exotic locales, we’re probably all a bit less clued-in about what kind of attire to rock. No one wants to fit into that stereotype of the tourist with the loud shirt and shorts pointing at everything with irritating curiosity (you know the sort). The Hong Kong fashion brand Lane Crawford has a new plan to boost its travel retail appeal by working with Luxe City Guides. The goal is to create five precise itineraries, as well as selecting brands and looks that can be matched with the appropriate destination.

These five luxury trips are based around a different aspect of life to enjoy: such as Culture in Paris, Wellness in Los Angeles, Fashion in New York, Design in Tokyo, and Culinary Delights in Bangkok. Examples of itinerary activities are visiting the famous SoHo district in New York, strolling around Buddhist Temples in Bangkok and fashion streets in Tokyo.

The tailored luxury travel project is the latest international tie-up from Lane Crawford’s Blitz. Previous executions include the special creative space Wonder Room C and a limited-edition global exclusive collaboration with 3.1 Phillip Lim. If you’re interested, you can book your trip through Swire Travel over here.

Image courtesy of focusstock/Istock.com

Hilton and Marriott Top Hotel Rewards Ranking

A new report reveals Hilton and Marriott to be the top hotels in terms of rewarding guests for their loyalty. Looking through the responses of nearly 3,100 consumers in the US, the Hilton HHonors and Marriott Rewards program tied for first with an overall satisfaction score of 741, out of a maximum 1,000. These were improvements to the brands’ score compared to the previous year, and it also marks the second year that Hilton HHonors has taken the top rank in the report from the market research group J.D. Power.

The report measures customer satisfaction based on six factors: account maintenance and management; ease of redeeming points; ease of earning points; variety of benefits; reward program terms; and customer satisfaction. The overall satisfaction with hotel loyalty programs also spiked across the board, improving from 701 in 2015 to 711 this year.

“At Hilton, customer experience is at the heart of everything we do. Our team members around the world are passionate about delivering impeccable, personalized service to our guests and that is why it’s an honor to once again be recognized by J.D. Power,” said Mark Weinstein, senior vice president and global head of Loyalty & Partnerships, Hilton Worldwide, in an article by BusinessWire.

These are the top hotel rewards programs as ranked by J.D. Power:

1. Hilton HHonors
2. Marriott Rewards
3. IHG Rewards
4. La Quinta Returns
5. Best Western Rewards
6. Choice Privileges
7. Omni Hotel Select Guest
8. Club Carlson
9. Hyatt Gold Passport
10. Fairmont President’s Club